UK mainland deliveries
- Delivery window: 3 to 5 working days.
- Orders placed Monday to Friday are despatched within 2 working days. You will receive a despatch confirmation and VAT invoice by email on the day of despatch.
- Deliveries are made Monday to Friday, 9am to 6pm.
- Premium services such as Named Day, AM and Next Day may be available on request and are subject to quotation.
Minimum order and carriage
- We supply trade customers only.
- Minimum order value: £500 net. We do not accept orders below £500.
| Order value (net) |
Carriage |
| £500 to £999.99 |
£50 contribution per order |
| £1,000 and above |
Free UK mainland delivery |
If you need guidance on consolidating orders to reach free delivery, contact our Customer Service team.
Delivery access requirements
- Most deliveries are palletised. Pallets are shrink-wrapped and top-covered to protect goods in transit.
- Tail-lift delivery is used as standard. The delivery location must allow safe, legal stopping and level access for unloading.
- Drivers cannot decant pallets or carry goods inside. Please ensure you have staff and suitable equipment to move goods on site.
- An adult aged 18 or over must sign for the delivery.
Accepting your delivery
- Check outer packaging and pallets for visible damage before signing.
- If there is visible damage, note this on the driver’s paperwork and take photos.
- Contact Customer Service within 24 hours with your order number and images so we can resolve promptly.
Failed deliveries and re-delivery
- If no one is available to accept delivery, pallets will be returned to the delivering depot pending your instructions.
- Re-delivery or waiting-time charges may apply.
- Please ensure we have accurate delivery contact details and opening hours.
Areas we serve
- Standard service covers UK mainland only.
- Deliveries to Northern Ireland, Scottish Highlands and Islands, Channel Islands, Isle of Man and other non-mainland locations are handled by tailored quotation based on destination and pallet count.
- Typical non-mainland or surcharge postcodes include AB, HS, IV, KA27–28, KW, PA, PH, ZE, IM, GY, JE, PO30–41 and TR21–25. Treat these as guidance only.
Collections
- If you prefer to arrange your own carrier, contact us to confirm pallet count, dimensions and collection slot.
- We will prepare the goods for your appointed haulier.
Contact
Email: cs@urbntrade.co.uk
Phone: 0161 401 6140
Address: Arrow Mill, Queensway, Rochdale OL11 2YW
